Umeå - Technical Support Specialist
Join our global team as a Technical Support Specialist! Solve tech and network issues, collaborate internationally, and grow your skills—with the chance to work in the USA!
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Technical Support Specialist – Problem Solver Wanted for Global Team with Strong Company Culture!
About COS Systems
We are a global software company that helps our clients connect people to high-speed fiber broadband, enabling their full participation in today’s digital world and economy. Our headquarters are located in Umeå, Sweden, but we have a global presence with team members in the USA, which together with Canada, is our most important market. You will work in an international environment where innovation and collaboration are key.
About the role
As a Technical Support Specialist, you will play a crucial role in our support team, serving as the bridge between our customers and the development team. You will be challenged with solving technical issues, educating users, and ensuring that our customers have the best possible experience with our products.
This role is perfect for someone who loves analyzing problems and finding solutions. This position lets you develop your technical expertise, work closely with international colleagues, and become a key player in a growing company. Your communication skills are essential as you explain technical issues to both customers and internal teams. In addition to the exciting daily challenges, this position offers the unique possibility to relocate to USA and work from our office in West Palm Beach, Florida.
We’d love to hear from you if you
- Have solid technical and network troubleshooting skills, with a passion for solving complex IT and software issues.
- Are a team player who thrives in an international environment and can collaborate with colleagues across different time zones.
- Can clearly and simply explain technical concepts to users.
- Are self-motivated and eager to contribute to developing the product by collaborating with the development and test teams.
- Have experience in writing technical documentation, such as user manuals or knowledge base articles (a plus).
- Are fluent in both written and spoken English.
We offer you:
- A unique opportunity to be an important part of a fast-growing global tech company.
- A dynamic work environment with a strong company culture that values different experiences and skills.
- A fun and very nice office environment in central Umeå, with the flexibility to work partially remotely.
- A supportive manager who encourages your personal and professional growth and gives you the freedom to achieve great results in your own way..
- A competitive salary and benefits package.
Are you the problem solver we’re looking for? Apply now and join our global team!
Questions about the position are welcomed and directed to Fannie Jonasson,
Head of Test and Support: fannie.jonasson@cossystems.com
Department: Test and Support
Role: Support Specialist (full-time entry-level)
Language: Swedish and English
Location: Umeå, with the possibility of relocating to our office in West Palm Beach, Florida.
- Department
- Product & Development
- Locations
- Sweden
Sweden
About COS Systems
Everything begins somewhere, and our beginning was in the north of Sweden. COS Business engine was founded in 2008, which is not that long ago but in the infancy of fiber infrastructure technology. In 2009 the Swedish parliament ratified a government order that in 2020, 90 % of all households should have access to high speed internet, symmetrical 100 Mbit/s. Due to a very successful development the goal was raised in 2016, so that 95% should have 100 Mbit/s in 2020 and in 2025 98% of the Swedish households should have access to 1Gbit/s (1,9% should have 100Mbit/s and 0,1% at least 30Mbit/s).
This digital evolution in Sweden has only been possible due to the very high grade of automation of the fiber business and with an Open Access approach where take rates often exceed 80% and customers have a variety of providers to choose from, or being able to keep their existing provider independently of who builds the fiber network.
Swedish society has also become more digital native and being able to work from home was not a problem when Covid came. Sweden is also very high ranked in the tech industry with famous companies like Spotify, Klarna, Mojang, King, Skype, IZettle, Truecaller etc etc
It is in this context COS was built up and has been focusing in developing a software to support this nationwide rollout of a new high speed and robust digital infrastructure in Sweden. With the same focus and vision from day one COS now supports other countries all around the globe with similar challenges.
Umeå - Technical Support Specialist
Join our global team as a Technical Support Specialist! Solve tech and network issues, collaborate internationally, and grow your skills—with the chance to work in the USA!
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