Customer Success Manager North America
About COS Systems
We are a software provider helping our clients connect people to high-speed fiber networks and thereby increasing their opportunity to fully participate in our modern digital world and economy.
About the role
We have a strong belief that sales can be marketing and marketing be sales. Sounds corny? Let us break it down. If we don’t just see our clients as someone we send a bill, but part of our family, we will do everything we can to see them have success in using our software platforms. If they are successful, they will be happy and show terrific results. Now we will have them as our references, and we can tell their story to the world. That in turn, will make more customers come to us. Simple, right?
As a Customer Success Manager at COS you play the key role for this to work. As a new customer signs up, that is just a tiny first step. Now the real job begins, and this is where you come in. You will make sure they know how to use our systems in an optimal way, you will build great relationships and you will care about their business as if it was your own. Whenever you can, you will deliver that little extra, to make sure they are happy to share their story about working with us.
This is the person we would like you to:
- A great relationship builder
- A listener and not a talker
- Someone who pays attention to details
- Someone who can think ahead and see a problem before it happens
- A team player
- Someone who walks that extra mile to always deliver on promises, instead of overpromising
- Highly self-motivated with a drive to be a key contributor in growing our US operations
This is what it would be great if you knew:
- How to quickly learn software systems
- How to communicate with marketing and sales people as well as engineers
- The ins and outs of fiber network build-outs and operations – not mandatory, but a big advantage
- Experience from software implementations is also a big plus
This is what we offer you:
- An environment where everyone is given freedom to reach good results in their own way
- A manager that is there to support you and not challenge or judge you
- Flexibility to work from where you want to work from (but obviously you must travel to meet your customers too)
- An understanding that you will not perform at work unless your family is happy
- A competitive salary and benefits package
Is this you? Contact us to learn more about the position.
- Department
- Customer Success
- Role
- Customer Success Manager
- Locations
- North America
- Remote status
- Fully Remote
North America
About COS Systems
Everything begins somewhere, and our beginning was in the north of Sweden. COS Business engine was founded in 2008, which is not that long ago but in the infancy of fiber infrastructure technology. In 2009 the Swedish parliament ratified a government order that in 2020, 90 % of all households should have access to high speed internet, symmetrical 100 Mbit/s. Due to a very successful development the goal was raised in 2016, so that 95% should have 100 Mbit/s in 2020 and in 2025 98% of the Swedish households should have access to 1Gbit/s (1,9% should have 100Mbit/s and 0,1% at least 30Mbit/s).
This digital evolution in Sweden has only been possible due to the very high grade of automation of the fiber business and with an Open Access approach where take rates often exceed 80% and customers have a variety of providers to choose from, or being able to keep their existing provider independently of who builds the fiber network.
Swedish society has also become more digital native and being able to work from home was not a problem when Covid came. Sweden is also very high ranked in the tech industry with famous companies like Spotify, Klarna, Mojang, King, Skype, IZettle, Truecaller etc etc
It is in this context COS was built up and has been focusing in developing a software to support this nationwide rollout of a new high speed and robust digital infrastructure in Sweden. With the same focus and vision from day one COS now supports other countries all around the globe with similar challenges.
Customer Success Manager North America
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